PhotoCocoon
Backup
Restore
Pricing
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FAQ
FAQ
Straight answers.
Is this iCloud?
No. iCloud can exist. We are the independent copy.
Do you compress?
No. Original quality means the bytes the camera wrote.
Do I have to open the app?
No. That is the point.
Does it use cellular?
Not by default.
Will it heat my phone?
If the phone is already hot, we stop.
What about Android?
Not yet.
What about iPad?
Not the backup client today.
Is it end-to-end encrypted?
No. We are honest about that.
Do you look at my photos?
No one sits and watches your holiday.
Can I leave?
Yes. rclone, Files, or restore into Photos.
What does still processing mean?
The safety scan has not finished.
Why is there no gallery?
Apple already made Photos.
How long is the first backup?
Nights, if the library is large.
What if Optimize iPhone Storage is on?
iCloud may have evicted the original.
Can I use two iPhones?
Yes. Same email.
Is there a family plan?
Not as a mixed camera roll.
Is there a password?
No. A magic link.
Will you notify me a lot?
Only when something is actually stuck.
Do you need location?
Not in version one.
Do I need the widget?
You should want it.
How long does restore take?
As long as backup did, in reverse.
Can I get a folder instead of Photos?
Yes. Restore to Files.
Can I use rclone?
Yes. That is the escape hatch.
How fast is deletion?
Gone within 72 hours.
Do you back up Shared Albums?
Only what actually sits in your library as originals.
Do you back up WhatsApp?
Only what you saved to Photos.
Do you keep RAW?
Yes, if Photos has it.
Do you keep Live Photos?
Yes, the pair.
Do you keep 4K?
Yes. That is why night exists.
Do you keep ProRes?
Yes, in parts, on Wi‑Fi.
What if the account is full?
The app will say so.
Can I use a work iPhone?
If MDM allows the app and the library is yours.
Will hotel Wi‑Fi work?
After you tap the captive page in Safari.
Does a VPN break it?
It can.
Does Low Power Mode stop it?
Yes.
What if Background App Refresh is off?
We cannot even ask iOS for a window.
What if I reinstall the app?
Sign in. The attic is still there.
Can I change email?
Not self-serve yet.
Is there a demo for review?
There will be, before we submit to the store.
Is it on the App Store?
Early access first.
Can the website back up my phone?
No. Browsers cannot.
How is it encrypted?
TLS on the way. AES-256 at rest.
Do you track me?
A session after sign-in. No ad dossier.
Do you scan photos?
For known illegal images of children, yes.
Can I have my data?
Yes. Export, then delete if you want.
Can a child have an account?
Use adult judgement and the law where you live.
How do I get help?
hello@photococoon.com, or the help pages.
How do I know if you are down?
api.photococoon.com/health, and /status/.
Is storage unlimited?
The listing and the quota will say the same thing.
Why early access?
The engine is built. Real-phone years are not.
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